For the last 37 years, John Tschohl has been solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity, and common sense.
Ross Shafer is one of the most sought after keynote speakers and seminar leaders on the subjects of Customer Empathy, Personal Motivation, and Business Relevance. He speaks extensively about transforming leadership, customer experience, and is a leading professional public speaker.
Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.
Terry Jones founded Travelocity.com. He led the company as President and was Chief Executive Officer from its founding until May 2002. Previously, Jones served as Chief Information Officer at Sabre Inc. In his 24 years at Sabre, Jones held various executive positions including President of Computer Services, Vice President of Applications Development and Vice President of Product Development.
The Scott Deming keynotes provide boundless insight on the marketing industry. Deming supports the need for companies to create emotional connections with their clientele bases, and to exacerbate whichever competitive advantage an organization may hold.
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.