Jack Mitchell, author of Hug Your Customers, The Proven Way to Personalize Sales and Achieve Astounding Results and Hug Your Poeple The Proven Way to Hire, Inspire and Recognize Your Employees to Achieve Remarkable Results is CEO of Mitchells/Richards/Marshs, a three-generation family business that operates three upper-end brand men’s and women’s specialty stores in Westport and Greenwich, CT, and Huntington, NY.