Ross Shafer is one of the most sought after keynote speakers and seminar leaders on the subjects of Customer Empathy, Personal Motivation, and Business Relevance. He speaks extensively about transforming leadership, customer experience, and is a leading professional public speaker.
Recognized by ABC News, The Wall Street Journal, Financial Times, The Times of London and Gartner as one of the world’s leading authorities on customer experience management and customer centricity transformation, Lior Arussy has developed a strategic framework to transform organizations from product to customer-centricity while increasing their profitability through differentiation.
Jeff Bezos is the founder and CEO of Amazon.com. The initial success of the company was meteoric. With no press promotion, Amazon.com sold books across the United States and in 45 foreign countries within 30 days. In two months, sales reached $20,000 a week, growing faster than Bezos and his start-up team had envisioned. Today, the company is worth $136 billion.